When Does My Order Ship?. Great question!  We try to ship every order on the same day we receive it, however there is a cut-off time for same-day shipping.  Your order must be received by 12:30pm PST, Monday through Friday, in order to ship the same

When Does My Order Ship?Great question! &#xA0;We try to ship every order on the same day we receive it, however there is a cut-off time for same-day shipping. &#xA0;Your order must be received by 12:30pm PST, Monday through Friday, in order to ship the same day. &#xA0;Orders received after the cut-off time will ship the next business day. &#xA0;Call us if you have questions about shipping. How Long Are Transit Times?We love FedEx so much, nearly all our gear ships via FedEx Ground. &#xA0;This service operates from Tuesday to Saturday, transit times vary by destination and volume of carriers.&#xA0;Please note that while we do our absolute best to ship your package from our facilities as quickly as possible, we cannot guarantee delivery dates once your package is in the hands of a third-party carrier such as FedEx. Expect delays for special weather conditions, high volume due to COVID and wild fires on the West Coast.<img src="https://uploads.gorgias.io/5k0Dw70Ja56voQAM/p975u_large.png-ab261553-1f8d-4083-848c-c8544dab51b5.webp" style="width: 679px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/5k0Dw70Ja56voQAM/lgnd_rEN_large.png-3e9e4650-f9dd-4654-b31d-54e76f25f326.webp" style="width: 537px;" class="fr-fic fr-dib">FedEx Express Saver is a three day delivery (does not include pick up day). FedEx 2nd Day Air is a two business day delivery (does not include pick up day). FedEx Standard Overnight is Next Day delivery.&#xA0; GroundThe FedEx Ground shipping weight limit is 150lbs. &#xA0;If your order weighs more than 150lbs, we may be able to split your order into multiple shipments. &#xA0;Note: If you have one continous length of cable that weighs more than 150lbs, this order will max out the FedEx weight limit requirement and will need to be shipped on freight truck. &#xA0;Call us for special weight situation or to request a freight quote. ExpeditedFedEx has several options to choose from. &#xA0;Your order must be placed before 12:30pm PST, in order for your gear to ship the same day.&#xA0; FreightOne example of a freight order is if you want to get more than 580-FT of 3/8&quot; cable. &#xA0;In this case, one package will weigh greater than 150lbs and will need to be shipped on a freight truck. &#xA0;Freight trucks can deliver to residential neighborhoods, call us for a Freight Quote. InternationalWe are more than happy to ship anywhere in the world.&#xA0;Your country may charge you taxes and duties to import products from our country here in the United States.&#xA0;If you have questions related to international shipments, call us. ReturnsWe accept returns up to one year form the purchase date, however we do not cover return shipping. Can I Pick Up My Order?Yes, you&apos;re always welcome to come over, we love company! &#xA0;We have a real office and real people to help with any of your questions. &#xA0;We&apos;re here Monday through Friday, 9-5 in Grants Pass which is about one hour North of the California-Oregon border. &#xA0;903 NW F Street, Grants Pass, OR &#xA0;97526, Google for directions or just call us.

Shipping FAQ

We are happy to accept returns up to 1 year from the date of purchase, no matter the condition. We want you to love your gear like we do, but we understand if you can’t. We still love you. Once your gear has been received, we'll refund your original

<p id="isPasted" style="font-size: 16px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 21px; caret-color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif;">We are happy to accept returns up to 1 year from the date of purchase, no matter the condition. We want you to love your gear like we do, but we understand if you can&#x2019;t. We still love you.&#xA0;<p style="font-size: 16px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 21px; caret-color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif;">Once your gear has&#xA0;been received, we&apos;ll refund your original purchase price. Return shipping is the customer&apos;s responsibility.<div style="font-size: 16px; margin: 0px; padding: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif;">ZIPLINEGEAR</div><div style="font-size: 16px; margin: 0px; padding: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif;">ATTN: RETURNS MGR</div><div style="font-size: 16px; margin: 0px; padding: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif;">903 NW F STREET</div><div style="font-size: 16px; margin: 0px; padding: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif;">GRANTS PASS, OR &#xA0;97526</div>

Returns FAQ

If you have questions about setting up your zip line or planning your next install, please give us a call, or shoot us an email at the address below.

If you have questions about setting up your zip line or planning your next install, please give us a call at the number below.

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ZipLineGear Knowledge Base

Zip Line Gear Shipping and Return information

Shipping and Returns

When does my order ship?

How do I make a return?

How do I measure elevation change in my yard?

How do I figure out the slope for my zip line?

How do I measure Sag?

How do I know where to attach the zip line cable to trees?

I don’t have trees! Can I use posts?

Do I need a braking system?

How do I set up the bungee brake system?

Can I use a spring instead of the bungee brake system?

Can I use a bungee brake if I’m landing in a tree house?

Do you ship internationally?

Where are you located?

Do I need a harness or will a seat work?

How do I know if my zip line is tight enough?

Do you install?

Frequently Asked Questions

Boomerang Trolley product overview

Boomerang: Charging and swapping batteries

Boomerang: How to power your Boomerang on and use the transmitter

Boomerang: How to install on cable

Boomerang: Drive wheel tuning

Boomerang: Driving instructions

Boomerang: Drive wheel swap

Boomerang: Attaching a seat or harness

Boomerang: Storage

Boomerang Installation and Use

Rerun: Product overview video and installation example

Rerun: Mounting on cable

Rerun: Attaching a counterweight

Rerun: Attaching the return line

Rerun: Testing and tuning counterweight travel

Rerun: Troubleshooting notes

Rerun: Travel chart

Rerun Installation and Use