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Frequently Asked Questions

You asked, we answered! Here's a list of the questions we are asked most frequently.

When does my order ship?

When Does My Order Ship?. Great question!  We try to ship every order on the same day we receive it, however there is a cut-off time for same-day shipping.  Your order must be received by 12:30pm PST, Monday through Friday, in order to ship the same

How do I make a return?

We are happy to accept returns up to 1 year from the date of purchase, no matter the condition. We want you to love your gear like we do, but we understand if you can’t. We still love you. Once your gear has been received, we'll refund your original

How do I measure elevation change in my yard?

Stand at the end tree and hold a 4 FT Carpenter’s Level like a rifle.  Holding one end up to your eye, point the opposite end at the base of the starting tree, right where the dirt and tree meet. Make sure the bubble is between the two hashes indicat

How do I figure out the slope for my zip line?

The slope determines the speed of the zip line. Essentially this is the angle you set the cable at between the two trees. The slope is calculated by multiplying the distance between your trees times .03 or 3%. More details on Slope can be found in th

How do I measure Sag?

The cable is never piano-string tight, there will always be a natural amount of sag in the cable.  Sag is the amount the belly of the cable dips below your end anchor attachment point on the tree.  This is important for two reasons: you never want yo

How do I know where to attach the zip line cable to trees?

To figure out where to attach the cable to your trees you will use a combination of clearance, slope, sag and your natural elevation change.  Here is the formula:. If you are in any doubt as to how to properly measure clearance, slope or sag, please

I don’t have trees! Can I use posts?

Yes you can, but you need to carefully read the instructions for how to select, and install posts in the Zip Line Gear handbook included with your purchase. Alternatively, you can review the information in the digital version of our handbook right he

Do I need a braking system?

The maximum allowable slope is 3% (3’ feet drop per 100’ feet) for zip lines that will not utilize a braking system. Please carefully review how to calculate slope & sag in the Zip Line Gear handbook included with your purchase.  Alternatively, you c

How do I set up the bungee brake system?

Detailed information for installing the bungee brake system can be found in the “Component assembly” section of the Zip Line Gear handbook included with your purchase. Alternatively you can review the information in the digital version of our handboo

Can I use a spring instead of the bungee brake system?

A Spring Brake can be used as a cushion with the Stop Block on lines with a 3% slope.   Spring brakes are generally used for short zip lines 100 FT or less. For longer than 100 FT zip lines or where the slope is 4%-6%, you will need a Bungee Brake Sy

Can I use a bungee brake if I’m landing in a tree house?

No. If you need to stop in a specific location like a platform or tree house, use an active braking system.  This would include a nifty leather glove or a Brakehawk Handbrake.  The active braking type-brakes allow the rider to stop exactly where they

Do you ship internationally?

We are more than happy to ship anywhere in the world. Your country may charge you taxes and duties to import products from the United States. If you have any questions about shipping internationally, please call us at 888-476-3701.

Where are you located?

We’re located in Grants Pass, Oregon, just about an hour north of the California - Oregon border. The address is 903 NW F Street, Grants Pass, OR. 97526

Do I need a harness or will a seat work?

A harness must be used any time a fall could result in injury.  If your riders are within a foot or two from the ground, a seat would work great!

How do I know if my zip line is tight enough?

Cable tension is measured by cable Sag:. The Cable, when bearing a test weight, should sag below the end where cable is attached. The sag needs to be approximately 2% of the Zip Line’s total length. (2’ Feet per 100’ feet of cable). The sag is measur

Do you install?

We do not currently offer installation. We’re more than happy to hop on a call to discuss and answer any questions regarding your specific installation, however! You can schedule a call here, or give us a call directly at 888-476-3701. For help over